DIVA Support

Hi! I'm Robert Canto from the Philippines. I'm a new user of DIVA. I have two problems which i could not figure out using the manual and help function of DIVA.

Problem 1:

when i tried to run the model using the recalculate open cases, i get an prompt with the following message

'C:\Program' is not recongnized as an internal or external command, operable program or batchfile

i think the model has failed to run because when i checked the results, the temporal trends for all the scenarios i created are the same

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Problem 2:

i can create a new case and save them but when i reopen DIVA, all the cases which i created are gone.

how do I save new cases?

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If anyone has any idea on these, please reply to my post. Thank you very much.

Cheers,

Robert

Hi Robert,

This message sounds familiar to me. Can it be that you installed the DIVA system somewhere in c:\program files?

If so, you may want to try installing in say d:\diva. Then it should work.

I think problem 2 is related to problem 1. So try again after installing in d:\diva

Kind regards,

Poul

Hi this is Nicola, I'm  a new user.

I have been having a few problems with simple things like creating or copying new cases and such.
I am not sure I understand your message. Do you mean to say that the DIVA application must be installed inside a CD to be able to work?   so, if I install it in the C drive is not going to work?

Thank you very much

Nicola

I believe the DIVA model does not work properly when installed in a directory where the path contains blank spaces, try installing in C:\Diva, and make sure you have the permissions to install programs, log on using administrator account...